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Hilton London Gatwick Airport, Horley
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Key details
About the Hotel
South Terminal Gatwick Airport,
Horley,
United Kingdom,
RH6 0LL,
Surrey
The Hilton London Gatwick Airport is a strategically located hotel offering seamless access to Gatwick Airport via a covered walkway. It features 821 well-appointed rooms and diverse dining options. This hotel serves both leisure travelers and business guests with a range of facilities and services. Its proximity to major transport links enhances travel flexibility for guests heading to central London or beyond.
Location
The hotel is directly connected to Gatwick Airport South Terminal and provides a free 24-hour monorail link to the North Terminal. Guests can access central London via direct trains to Victoria Station and London Bridge within 30 minutes. Nearby attractions include Thunderfield Castle and Crawley Museum, offering cultural insights into the local area.
Rooms
All 821 rooms are equipped with modern amenities including air conditioning and 55-inch LCD TVs. Guests benefit from sound-proofed rooms, which provide a quiet space away from the hustle of the airport. Each room features a workspace with USB charging points and tea/coffee facilities. Certain premium units include additional seating areas for added comfort.
Eat & Drink
The hotel boasts two dining venues, featuring the fine dining experience of Amy's Restaurant, which offers dishes like pigeon breast with artichoke puree. The family-friendly Garden Restaurant serves a buffet breakfast that includes a children's section and play area. Guests can relax at one of the hotel’s two bars, including a casual sports bar atmosphere.
Leisure & Business
A small gym is available for fitness enthusiasts, alongside several meeting rooms equipped with essential business amenities. Guests can enjoy late check-outs, where available, for extra travel flexibility. Additional services include complimentary Wi-Fi, daily housekeeping, and concierge assistance.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Exceptional Service!
The restaurant staff provided outstanding service, especially a gentleman named Raj who was attentive and even surprised us with a complimentary dessert.view full review
Comfortable Accommodations
The room was well-maintained and cozy, creating a relaxing atmosphere for our stay.view full review
Accessible Amenities
The hotel offered excellent facilities for all guests, ensuring a comfortable experience for everyone.view full review
Clean and Tidy
The bathroom was spotless and equipped with all the necessary amenities, contributing to a pleasant stay.view full review
General
No smoking on site
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Services
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Room features
Paid Wi-Fi in rooms
Air conditioning
Heating
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Bathroom telephone
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Curtains
Show more
Location
South Terminal Gatwick Airport,
Horley,
United Kingdom,
RH6 0LL,
Surrey
Map view
street view
South Terminal Gatwick Airport,
Horley,
United Kingdom,
RH6 0LL,
Surrey
City landmarks
North Terminal
2.3
km
Gatwick Airport South Terminal
1.4
km
Theatre
Archway Theatre
1.4
km
Gatwick Airport North Terminal
2.3
km
No.1 Gatwick Lounge in the North Terminal
1.2
km
Gamegrid Luxor
1.2
km
Carolina Line Dancing
1.4
km
Horley RH6 9PN
Thunderfield Castle
2.6
km
9 Riverside
Riverside Garden Park
2.1
km
Church
St Francis Church
1.5
km
Library
Horley Library
2.8
km
Church Rd
Church of St Bartholomew
2.0
km
Church
St Michael and All Angels Church
2.0
km
Horley Millenium Mosaic
1.7
km
Gatwick Muslin Centre
1.9
km
Church
Horley Methodist Church
1.9
km
Royal British Legion
1.9
km
Horley & District Constitutional Club
2.0
km
Wacky Warehouse
2.1
km
Lets Race
2.2
km
Church
Church Of The English Martyrs
2.2
km
Church
Horley Baptist Church
2.3
km
TeamSport Go Karting Crawley
2.4
km
St Wilfrid's Church
2.8
km
Ridleys Court Pound Hill
Worth Park
3.4
km
Farm
Tulleys Farm
6.4
km
Manor Royal Business Park
2.8
km
Lee Street Church
2.9
km
St Bartholomew
3.3
km
Museum
Gatwick Aviation Museum
4.1
km
Nearby
No.1 Gatwick Lounge in the North Terminal
420 m
Restaurants
Giraffe
940 m
Gatwick Road
The Beehive
950 m
Gatwick Airport
Caffѐ Nero
870 m
South Terminal
Jamie Oliver's Diner Gatwick
1.2
km
Perimeter Rd E Gatwick Airport
Casterbridge Grill
580 m
London Gatwick Airport
Grain Store Cafe & Bar
1.4
km
Gatwick Airport South Terminal
Wagamama
1.4
km
Gatwick Airport - South South Terminal International Departure Lounge
WonderTree Gatwick
1.2
km
After Security South Terminal
Caviar House & Prunier
1.2
km
International Departures Hall Lower Level North Terminal
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
6.6
Location
7.9
Service
7.7
Dining
7.0
Guest reviews
7.2/10
based on 22 reviews
3.5/5
based on 10487 reviews
8.2
8.2/10based on 9067 reviews
#15 of 29 hotels in Crawley based on Tripadvisor
Rob
United Kingdom,
May
2024
7.6/10
The hotel is ideally located right next to the airport and train station with convenient under-cover access. The rooms are spacious and clean, though the bedding setup might not suit everyone. The service is generally friendly and helpful but can be a bit slow at times. The dining options are satisfying, especially for buffet lovers. However, the noise level from other guests can be a nuisance. Overall, it offers decent value for the prime location.
Rooms
7.0
The rooms are spacious and clean, equipped with a comfortable bed, desk, fridge, and tea making facilities, but the bedding setup with one double bed, a bunk bed, and a cot may not be ideal for all guests.
Service
7.0
The staff are friendly and professional, although service can be a bit slow at times.
Location
9.0
The location is excellent, right next to the airport and train station with convenient under-cover access, making it a convenient choice for travelers.
Dining
8.0
The dining experience provides satisfying buffet options, though noise from other guests may be a downside.
Facilities
7.0
The hotel offers standard facilities and amenities for a comfortable stay.
George
United Kingdom,
April
2024
7.0/10
The hotel had a mix of positives and negatives. The rooms were basic and not worth the high price tag, some even felt unclean and dusty, triggering asthma issues. However, the rooms that were clean, modern, and comfortable provided a pleasant stay despite some musty odors.
Rooms
6.0
Mixed experience with the rooms - some were dirty and dusty, causing discomfort, while others were clean, modern, and comfortable.
Service
9.0
The service was overwhelmingly positive, with enthusiastic, welcoming, and helpful staff who efficiently handled requests like room service and laundry.
Location
7.0
The location was convenient for late-night arrivals and early morning flights; although it was suitable for the airport access, there were some issues like direct light shining into the room.
Dining
6.0
The dining options varied; some standards were met, but others were average and lacked much for vegans. The inclusive fresh meals added value to the room price.
Facilities
7.0
Facilities met some standards, with opportunities for improvement to enhance the overall guest experience.
Martin
United States,
April
2024
6.2/10
The hotel is convenient for South terminal departures and made it easier to start the holiday feeling relaxed. However, it needs some improvements in repairs and maintenance. The dining options are fine but come at a high cost.
Rooms
6.0
The rooms usually come with 1 king size bed and 2 large single beds, a large bathroom, and a sitting area. The 'glass extension' location required a long walk back and forth, not meeting Hilton international brand standards in my opinion.
Service
7.0
The staff was always willing to assist with requests, but there were issues with room information accuracy during check-in. However, they were approachable and helpful.
Location
7.0
The location is very convenient for South terminal departures, but it needs to lift its game with repairs and maintenance. The 'sport bar' and 'eye watering' prices were not preferable. However, it's straight to the South Terminal, which is a plus.
Dining
5.0
The dining experience offers limited a la carte options and starts early at 5 am, suitable for travelers with early flights. However, it is far too expensive, and the selection is not extensive.
Facilities
6.0
The hotel has standard facilities like room service, dry cleaning, housekeeping, and laundry available. However, it lacked appeal in better travel lodges.
Frank
United Kingdom,
February
2024
7.8/10
The hotel had comfortable and cozy rooms, but it was too cold at night even with the thermostat set to the max. The proximity to a noisy lift and overall noise levels in the hotel were a downside. The service was accommodating and knowledgeable, especially regarding food allergies. The location was great for easy access to Gatwick South Terminal. The dining experience was a mix of delicious and well-priced dishes with a few disappointments. Overall, a convenient choice for airport stays.
Rooms
7.0
The rooms were comfortable and cozy but too cold at night despite adjusting the thermostat.
Service
9.0
The staff was so accommodating and knowledgeable, especially regarding food allergies. They catered to our needs brilliantly.
Location
8.0
The location was excellent for travelers using Gatwick South Terminal.
Dining
7.0
The dining experience offered a good variety but some dishes were not as hot as expected.
Facilities
8.0
The hotel provides the necessary facilities for a comfortable stay.
Arthur
United Kingdom,
February
2024
7.0/10
I found my stay at the hotel to be a mixed bag. The convenience of being near the airport was great, but the room was a long walk from reception and not as clean as I would have liked. The service, especially from the receptionist named Melania, was excellent. The dining experience had its highs and lows, with a significant wait for a table, but the food quality was good. Facilities were average.
Rooms
5.0
The room was a very long walk from reception and not as clean as expected. Unfortunately, there was no WiFi in the room.
Service
8.0
The receptionist, Melania, was very helpful and friendly, despite dealing with some disgruntled guests.
Location
9.0
The hotel's top feature is its location for easy access to the airport. However, tea making facilities should be available in the room.
Dining
7.0
Despite a 45-minute wait for a table, the bar food was enjoyable, but it was a bit pricey at £16 for a burger and chips.
Facilities
6.0
Facilities were standard without any standout features.
William
United Kingdom,
January
2024
7.6/10
The hotel is conveniently linked to the airport, making it easy to grab snacks from the nearby shops or relax in the room. The rooms, while quiet and well-located on the ground floor with no long walks, lack soundproofing, leading to early wake-ups. The nearby dining options within the complex and proximity to the airport terminal are convenient, but noise from early rising guests can be disturbing.
Rooms
7.0
The ground floor room was quiet and easily accessible but lacked soundproofing, leading to early disturbances from other guests.
Service
8.0
The staff, especially Connor at reception, were friendly and helpful, but there were issues with charging costs to the credit card without consent.
Location
9.0
The hotel offers a peaceful stay despite its proximity to the airport. Its convenience for South terminal departures and easy access to the train station for London make it an ideal choice for international travelers.
Dining
6.0
While the hotel's dining options were convenient, the prices were higher, and breakfast options were insufficient for those booked in Clubrooms, resulting in unused vouchers.
Facilities
The hotel provides easy access to an Executive Lounge for evening drinks and offers amenities like room service, dry cleaning, and housekeeping.
Samuel
United Kingdom,
January
2024
8.4/10
The hotel is very convenient for airport travel, with friendly and helpful staff. The rooms in the 'new' building, though they needed some adjustments due to recent additions, were comfortable and clean. The dining options were fresh and plentiful, and the location is perfect if traveling from Gatwick Airport.
Rooms
8.0
The rooms in the 'new' building, despite needing adjustments, were comfortable and clean.
Service
9.0
The staff was very friendly and helpful, being apologetic for any shortcomings in service.
Location
9.0
The hotel's greatest strength is its perfect location for Gatwick Airport travelers, with just a 10-minute walk to the terminal.
Dining
8.0
The dining experience was great with fresh and plentiful options, adding value for money.
Facilities
8.0
The hotel offered all necessary facilities for a comfortable stay, adding to the overall value for money.
Anthony
United States,
December
2023
6.2/10
My stay at the hotel had its ups and downs. The rooms were clean but dated and uncomfortable, with some noise issues. The service was friendly but lacked some attention to detail. The location was convenient for the airport but not what I originally booked. The dining experience had its highs and lows. Overall, it was a mixed experience.
Rooms
5.0
The rooms were clean but dated, with uncomfortable beds and noise issues.
Service
6.0
The service was friendly but lacked attention to detail.
Location
7.0
The hotel's location was convenient for the airport but not as expected.
Dining
7.0
The dining experience had its highs and lows.
Facilities
6.0
Facilities were average.
Beverly
United States,
November
2023
7.2/10
My stay at the hotel was a mixed experience. The location was superb, right by the south terminal at Gatwick, providing a great start for our trip. The rooms were in need of renovation, not up to the usual Hilton standard many are accustomed to. The service was friendly, but signing up for the Honors program felt more like giving my email for marketing purposes. The dining options were sufficient, but the £26.00 buffet seemed a bit steep. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms do need some renovation, especially for the Hilton standard many are used to.
Service
7.0
The staff, despite some hiccups like parents standing outside our room, were friendly overall.
Location
8.0
The hotel is ideally located for early departures from the south terminal at Gatwick, providing a superb start to our trip.
Dining
6.0
The dining experience offered a buffet for £26.00, which was a bit pricey.
Facilities
8.0
The hotel has standard facilities for a comfortable stay.
Lewis
United Kingdom,
November
2023
6.6/10
The hotel had both positive and negative aspects. The rooms were shabby with stained chairs and a broken toilet flush, but they were spacious enough for a comfortable overnight stay. The food was pricey but the bed was proper with ample space for work and luggage storage.
Rooms
5.0
The rooms were shabby with stained chairs and a broken toilet flush but spacious enough for an overnight stay.
Service
7.0
The service was more by luck than good organization, with helpful staff particularly in dealing promptly with noisy neighbors.
Location
8.0
The hotel's direct connection to the south terminal of Gatwick airport was a big plus after a long flight, making travel easy. However, it was a bit far from the main reception area.
Dining
7.0
The dining experience was a mixed bag with food being expensive for the quality, but it offered an excellent buffet selection.
Facilities
6.0
The hotel had typical facilities such as room service, dry cleaning, laundry, and housekeeping but lacked comments on specific amenities or standout features.
Jeff
United Kingdom,
November
2023
7.2/10
My stay at the hotel had its ups and downs. The rooms were lacking soundproofing and were near noisy renovation activities, but they were similar to when I stayed in 1992. The service was exceptional overall, with a few missed details like ignoring room service items in the corridor. The location, while convenient for travelers, felt like a maze to navigate. The dining was good, with a slight disappointment in pricing for what was offered.
Rooms
6.0
The rooms were reminiscent of my previous stay in 1992 and lacked soundproofing from adjoining noisy areas.
Service
8.0
The service was generally fantastic, although there were instances of overlooking room service items in the corridor.
Location
7.0
The hotel's location is great for jet-lagged travelers due to its proximity to the South Terminal, although navigating to and from the airport can feel like a labyrinth.
Dining
7.0
The dining experience was enjoyable overall, with good offerings, but some items felt a bit overpriced for what was provided.
Facilities
8.0
The facilities were well-maintained and met expectations.
Rich
United States,
October
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms in the glass extension were well appointed, but the lack of USB sockets for charging was inconvenient. I had to switch rooms due to continuous light issues at 22:00, being relocated to the older part of the hotel, which was a downside.
Rooms
7.0
The rooms in the glass extension were well appointed but lacked USB sockets for charging. The lighting issues at 22:00 led to a room change to the older section of the hotel.
Service
7.0
The staff at this hotel were a mix of helpful and friendly in their roles but not up to the usual Hilton standard in terms of service. Decent service overall.
Location
8.0
The location of the hotel couldn't have been better for my overnight stopover with an early flight out. It was very convenient to Gatwick airport, although the older section of the hotel was a bit dowdier.
Dining
8.0
The dining experience was satisfactory; the new restaurant layout was appreciated, and the Hilton breakfast was enjoyable. However, the prices at the in-house restaurants were on the higher side.
Facilities
The facilities met my needs during my stay, with a mix of newer and older wings to choose from at the hotel.
Jimmy
United Kingdom,
October
2023
8.2/10
The hotel is located in a perfect spot, right by the south terminal. The rooms in the New glass wing were lovely, spacious, with a dining table, but facing the noisy interior and bar court. The service was accommodating and friendly, making the stay comfortable. The dining options were excellent, starting early, perfect for catching a flight. However, the location surroundings were not preferred, a bit messy with scruffy elements.
Rooms
8.0
Stayed in the New glass wing, lovely rooms with ample space and a dining table.
Service
9.0
The service was very accommodating, with the staff attentive to our needs.
Location
7.0
The hotel's perfect location by the south terminal makes it ideal for travelers, despite the messy surroundings.
Dining
9.0
The dining experience was fantastic, with delicious options, especially the fluffy scrambled eggs.
Facilities
8.0
The facilities provided everything needed for a comfortable stay.
David
United States,
September
2023
7.6/10
Staying at the hotel was a mixed experience. The rooms were clean and comfy with neutral furnishing and queen-size twin beds but had some issues like damp stains, dated furniture, and squeaky spring mattresses. The service was friendly and efficient, though there were early morning disturbances. The location was practical for the airport but noisy at times. The dining was well-run with a wide range of options, and the facilities were decent.
Rooms
7.0
The rooms were clean and comfy with neutral furnishing and queen-size twin beds, but had some damp stains and dated furniture. The spring mattresses made squeaky sounds all night, which was uncomfortable.
Service
8.0
The service was friendly and efficient, but there were early morning disturbances at 6 am.
Location
6.0
The location was practical for the airport but could be noisy at times. There was a drafty walk through the car park.
Dining
9.0
The dining experience was well-run with great service and a wide range of options.
Facilities
The facilities were decent and well-maintained.
Albert
United Kingdom,
September
2023
7.2/10
The hotel is super convenient for Gatwick Airport, just a short walk to the terminal. The rooms are cozy and have a bathtub, which was a nice surprise. The service was a bit confusing with a long check-in line but the staff were genuinely friendly and helpful. Dining options were a letdown, especially the pricey breakfast. Overall, a great pick for a quick stay before a flight.
Rooms
8.0
The rooms were tight but perfect for a good night's sleep. Having a bathtub was a nice touch.
Service
7.0
The staff were a bit disorganized at check-in but really friendly and willing to assist.
Location
9.0
The location is perfect for an early flight, just a short walk to the terminal.
Dining
5.0
The dining options were limited and overpriced, not the best value for money.
Facilities
7.0
The hotel offers essential facilities for a short stay near the airport.